Gartner has named hyperautomation one of its Top 10 Strategic Technology Trends for 2021, the second year in a row the concept has made Gartner’s annual list. Hyperautomation refers to the idea that every business process should be automated as much as possible. Manual procedures and workflows are extremely costly, and limit an organization’s ability to meet fast-changing demands.
The COVID-19 pandemic has driven home the value of automation in today’s operations. Organizations had to retool their operations virtually overnight to ensure that business got done with a remote workforce. Those organizations that had taken steps to automate their processes were in the best position to avoid disruption and sustain profitability.