Most organizations recognize the benefits of business agility but are struggling to become agile, according to a survey conducted by Gatepoint Research. Thanks to improved business agility, 84 percent of survey respondents expect to be able to respond more quickly to new market opportunities. They also see a direct correlation between business agility and improved customer satisfaction and retention (65 percent), improved employee productivity and retention (58 percent), lower costs (57 percent), and greater competitive advantage (54 percent).
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