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How ITIL Helps Drive IT Process Improvement

In a previous post, we discussed how organizations are using IT Service Management (ITSM) to improve processes and better coordinate the delivery of IT resources across the organization. The IT Infrastructure Library (ITIL) framework is commonly used as the basis for ITSM. ITIL is designed to help businesses improve performance and reduce overhead through the use of standards for managing complex computing environments.

By Technologent on August 10, 2021