Essential hardware and software components are predictably unpredictable. There will always come a time when something becomes unstable or just stops working. To minimize the impact of such moments, it’s important to have maintenance and support contracts that ensure prompt repair or replacement of failed equipment.
For most organizations, however, managing dozens of different contracts from multiple original equipment manufacturers (OEMs) with different terms, conditions and coverages can be an exasperating process. It requires an inordinate amount of time and effort to ensure there are no unexpected lapses in coverage that could leave the organization vulnerable to downtime and unexpected costs.