In the previous post, we discussed the importance, both operationally and strategically, of business process management (BPM). Once focused on cost reduction, the primary goal of BPM is now to deliver the best possible customer experience by optimizing processes, improving collaboration and supporting innovation.
Various software solutions have been introduced to aid in the development, implementation, monitoring and analysis of business processes, and to shift BPM responsibilities from humans to technology. Like any technology, BPM tools used to define and apply successful business processes have evolved over the years.
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