Work-from-home models have enabled companies to remain productive and profitable over the past year. However, remote work also creates IT challenges.
Almost all (94 percent) of business leaders surveyed by Wakefield Research last year said that remote work technology issues had affected employees and the business. The most common problems included technical disruptions (37 percent), lost productivity (37 percent) and difficulty engaging with customers (37 percent).
Many IT teams face an overwhelming number of support tickets, along with an explosion of new devices accessing the network. Ensuring the performance, availability and security of IT services is increasingly difficult, particularly when IT lacks complete visibility across today’s geographically distributed environment.