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Why Network Intelligence Is Critical to Optimizing the User Experience

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In the traditional networking model, applications were tied to hardware, and management and troubleshooting could be accomplished by monitoring network entry and exit points. Today, network demands have changed dramatically due to virtualization, software-defined architectures, the Internet of Things and the cloud.

Instead of being tied to hardware, applications and data are free to move dynamically across multiple routes to optimize performance and network utilization while reducing latency and cost. The old network management approach offers little or no visibility into modern workloads because traffic patterns are highly variable.

Traditional network management tools are siloed, looking only at the available and performance of discrete areas of the infrastructure. Data from disparate systems must then be analyzed and correlated to produce meaningful, actionable insights.

Today, you need to be able to holistically monitor and pinpoint a wide range of issues that affect the user experience, most of which involve multiple components of the network infrastructure. These complex issues require modern network intelligence tools that are capable of answering complex questions and recommending the appropriate actions to improve the user experience.

Network intelligence refers to a network’s ability to continuously inspect data packets in real time to identify correlations and analyze interactions that affect the user experience. Network intelligence provides visibility into data and activity from a wide range of sources, including Internet users, applications, protocols and mobile communication networks.

The ThousandEyes network intelligence solution provides visibility into the Internet, cloud, and endpoint devices as if they were all on a single network. ThousandEyes makes it possible to quickly identify the source of problems anywhere on the network, instantly share insights, and take action before these issues affect the user experience.

With ThousandEyes, smart agents across the Internet and within your organization capture unique insights by collecting detailed forensic data of network topologies, dependencies and behavior. Visual analysis of multiple layers of network data helps you quickly examine various infrastructure, services and applications. Internet performance and outage data, along with advanced algorithms and heuristics, enable you to instantly identify the root cause of network issues. Insights are then shared with the appropriate parties to ensure fast resolution and integration with existing workflows and systems.

Thousand Eyes makes it possible to monitor the user experience, performance and network connectivity of cloud applications, providing end-to-end visibility into your distributed workforce. Endpoint agents gather real-time data from user devices so any user experience issues, regardless of location, can be quickly identified and resolved. Help desk tickets can be addressed within minutes so you can better understand recent trends that impact the user experience.

ThousandEyes recently expanded its network intelligence capabilities with Device Layer, which allows organizations to automatically discover device health data and analyze its impact on application and service performance. This real-time device data provides the most accurate, complete understanding of cloud application and service delivery.

Simply monitoring the network is no longer enough. Network intelligence allows you to automatically correlate and analyze data and act upon insights. Let us show you how ThousandEyes provides the end-to-end visibility you need to troubleshoot and correct issues with the user experience.

 

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